Alpha88 Privacy Policy — How We Protect Your Data

When you register or use the alpha88 platform, we collect several categories of information to ensure our services run smoothly and securely. Here are the types of data we collect:

Account Information

This includes your full name, email address, phone number, date of birth, and the password you register with. This information is required to verify your identity and allow you to access your account securely.

Payment & Transaction Information

We record transaction details such as deposit amounts, withdrawals, and betting history in MYR (RM). We do not store credit card numbers or bank account details directly — this sensitive information is processed through licensed, secure payment providers.

Device & Browser Information

We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and time zone. This data is used to optimise the user experience and detect suspicious activity.

Platform Usage Data

We record usage patterns such as pages visited, session duration, features used, and game preferences. This helps us understand user needs and continuously improve the platform.

All information collected by alpha88 is used solely for legitimate purposes directly related to platform operations. The primary purposes for data use are as follows:

• Processing account registration, login, and user identity verification.
• Processing deposits, withdrawals, and all financial transactions in RM.
• To detect and prevent fraud, hacking, or misuse of the platform.
• Sending important notifications related to your account, security, or changes to our services.
• Improving platform performance and tailoring the user experience based on usage patterns.
• To fulfil legal obligations and comply with applicable regulations in Malaysia.

Alpha88 does not use your data for third-party marketing without your explicit consent. You can opt out of promotional communications at any time through your account settings or by contacting our support team.

The alpha88 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small data files stored on your device when you visit our website.

We use three main types of cookies:

• Essential cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled.
• Analytics cookies: Used to understand how users interact with the platform, enabling us to identify areas for improvement.
• Preference cookies: Stores user preferences such as language and display settings to make repeat visits more convenient.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect platform functionality. For more information on how to manage cookies, refer to your browser's guide.

Storage & Retention Period

User data is stored on servers protected by industry-standard security measures. We retain account information for as long as your account remains active, and for the period required after account closure to meet our legal obligations.

Security Measures

Alpha88 implements SSL encryption on all communications between your device and our servers. We apply strict access controls, continuous monitoring, and regular security audits to protect your data from unauthorised access.

Third-Party Sharing

Alpha88 does not sell or rent users' personal data to any third party. We only share data in limited circumstances: with licensed payment providers to process MYR transactions, with relevant authorities when required by law, or with technical service providers bound by strict confidentiality agreements.

As an alpha88 user, you have full rights over your personal data. These rights include:

• Right to Access: You may request a copy of all personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction promptly.
• Right to Erasure: You may request the deletion of your personal data, subject to any applicable legal retention requirements.
• Right to Restrict Processing: In certain circumstances, you can request that we restrict how we process your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our support team by email at [email protected]. We will respond to your request within a reasonable timeframe. For account and privacy-related FAQs, visit our our FAQ.